The Nigerian Civil Aviation Authority (NCAA) has named Max Air as the most unresponsive domestic airline regarding passenger complaints, according to data released by its Consumer Protection Department (CPD).
Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, made the disclosure in a post on X (formerly Twitter) on Thursday, revealing that Max Air had consistently failed to address complaints submitted by passengers and determinations made by the regulator.
“According to NCAA data, Max Air has been the most unresponsive domestic airline per passenger complaints and determinations by the NCAA CPD,” Achimugu wrote. “In some cases, there have been allegations of threats to travel agencies for daring to report to the CAA. This will be put to a stop immediately.”
The authority is now investigating reports that the airline allegedly intimidated travel agencies that filed incident reports, a move that could result in regulatory sanctions if confirmed.
In a related development, the NCAA also raised concerns about the operations of Air Côte d’Ivoire, accusing the Ivorian flag carrier of irregular scheduling practices. Achimugu alleged the airline has been cancelling flights with low passenger turnout and consolidating bookings from multiple days to achieve full capacity—an action he said is currently under review.
While affirming the NCAA’s commitment to supporting all airline operators, Achimugu stressed that adherence to aviation regulations remains mandatory.
“We understand that disruptions happen. But adherence to civil aviation regulations is not a choice of convenience,” he said. “Both cases will be handled expeditiously by the NCAA.”
The regulator’s latest actions signal a renewed effort to enforce consumer protection standards across Nigeria’s aviation industry and ensure airlines maintain responsible and transparent practices.
